Kaiser Permanente is one of the largest managed care organizations in the United States with facilities in nine different states, most hospitals being in California. As a new traveler with little to no experience, you may find that Kaiser Permanente is more accepting than most facilities of first time travelers. In order to be considered for an assignment with a Kaiser hospital you must first take a phone interview and answer questions about your experience and knowledge. This interview is approximately 45 minutes long at a scheduled time with a representative, only has to be completed yearly, and applies to any Kaiser facility. The interview questions are directed toward your specialty. The sample questions provided below are geared toward an emergency room nurse and from my own personal interview. I did my best to write down the questions as the interview went along to help ease the stress for others. ER might not be your specialty, but these questions should give you an idea of what to expect.
- What is EMTALA?
- If you witnessed another employee doing something unethical what would you do?
- What makes the difference between a good employee and bad employee?
- How do you, in your practice, show good customer service to patients and family?
- How do you ensure you are providing culturally sensitive care to patients?
- How do you deal with angry family members and patients?
- What things do you do to make yourself a team player to help other employees?
- Explain a time when you didn’t agree with a decision made by your team, but you went along with it anyway?
- How would you describe your attendance?
- If you are unsure about a treatment or policy, where would you find the information?
- Explain in detail, and be very specific, how to administer blood products.
- Explain in detail, and be very specific, how to obtain blood cultures and start IV antibiotics.
- A patient presents to ER with Chest pain, explain in detail your procedure to treat this patient.
- An elderly patient comes into ER via EMS from home with confusion, difficult to arouse, smells of urine, and has bed sores on her buttocks. What are your initial thoughts?
- At the same time a person with COPD/CHF and a 21 week pregnant woman with vaginal bleed comes in, who do you treat 1st?
How much experience have you had with the following procedures? Answer using:
- Frequently done
- Occasionally done
- Rarely done
- Never done
- CVP Monitoring
- Assist with arterial line insertion
- Chest tube insertion
- Management of ventilated patients
- IV sedation and monitoring
Know commonly used medications in your specialty along with drug classes and uses.
Good luck with your interview and if you want to help us expand the sample questions above and help other nurses with questions you remember from your interview, please leave feedback here. You can also give any tips or suggestions in the comments below. Thanks.